Service Advisor in Hull

Automotive Service Advisor / Aftersales Advisor Hull £29,000 Salary - £35,000k OTE **Join a dynamic team in Hull and build a rewarding career in the automotive industry!** We are looking for a highly motivated and customer-focused Automotive Service Advisor / Aftersales Advisor to join our team in Hull. If you have a passion for delivering exceptional customer service and thrive in a fast-paced environment, this could be the perfect opportunity for you. **Responsibilities:** * **Welcome and greet customers:** Establish rapport and understand their needs and expectations. * **Assess vehicle problems:** Conduct thorough vehicle inspections, identify repair requirements, and accurately diagnose issues. * **Prepare service estimates:** Provide detailed and transparent estimates for repairs and maintenance, ensuring customer understanding and approval. * **Communicate effectively:** Keep customers informed throughout the service process, providing updates on progress and estimated completion times. * **Manage service bookings:** Schedule appointments efficiently, ensuring optimal workshop flow and customer satisfaction. * **Process payments and invoices:** Accurately handle customer payments and generate invoices, ensuring compliance with company procedures. * **Maintain strong customer relationships:** Build trust and loyalty by providing excellent service and resolving any concerns promptly. * **Contribute to team goals:** Collaborate with colleagues in the service department to ensure smooth operations and achieve department targets. **Qualifications:** * **Proven experience as a Service Advisor or in a similar customer service role within the automotive industry.** * **Strong technical understanding of vehicle systems and repair procedures.** * **Excellent communication and interpersonal skills, with a focus on customer satisfaction.** * **Ability to work independently and as part of a team.** * **Proficient in using computer systems and service management software.** * **Valid UK driving license.** **Benefits:** * **Competitive salary and benefits package.** * **Opportunities for professional development and career advancement.** * **Dynamic and supportive work environment.** * **Discounted vehicle purchase and service rates.** If you are an experienced Service Advisor and can commute to Hull daily, then we want to hear from you