Sr Technical Support Engineer

Sr Technical Support Engineer page is loaded Sr Technical Support Engineer Apply locations Paris - GSS time type Full time posted on Posted 7 Days Ago job requisition id R5728 The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.The RoleReporting to the SSE Customer Support and Training Manager, you are primarily responsible to provide Aspen petrophysical application support and training to our users within the Europe region.You will be expected to travel on a regular basis to countries in the region, to deliver training and onsite support.Your ImpactResponsibilities include, but are not limited to:Supporting customers locally or remotely, helping them to obtain and/ormaintain access to AspenTech SSE products, software and workflows.Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.Deliver high-quality training classes, based on the relevant principles ofgeosciences and upstream workflows, to AspenTech customer.Develop and/or maintain customer focused training materials for new releases and new applications in the industry. Participating in the organization and hosting of customer training courses or workshop activities.Correctly using all internal company procedures and systems for supporting, tracking, reporting and escalating issues of greater complexity to higher tier or R&D if needed.Developing long-term relationships with the user base you are assigned tosupport, learning about their concerns and their challenges, and working as a team with our Sales and Solution Consulting teams to solve them with our software.Working proactively with Sales and Solution Consulting teams tosupport regional sales efforts.Expanding knowledge of onsite and remote support standards, troubleshooting techniques, as well as using the company´s knowledge base to better execute tasks.What You'll NeedFirst degree in a Reservoir Petrophysics, Engineering or Geoscience related subject. Experience as a Petrophysicist or in support of petrophysical applications in the E&P industry.Software ability: A good working knowledge of at least one exploration andproduction software suite or similar application.Client interface: Customer care mindset and a proven ability to managecustomer expectations.High level of written and spoken English.Proficient in French language is a plus.Strong organisational and interpersonal skills.Strong analytical problem-solving skills.Prior knowledge of Aspentech applications, in particular Geolog, would be an asset.Experience in Python or Shell scripting is an added advantage. About UsIf you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster.With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation:We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [email protected] .GDPR Privacy Notice:AspenTech collects a range of personal information during the recruitment process.This may include the following personal or special categories of personal data:recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments;your contact details and date of birth;your marital status and family details;your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us;information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement;Plan Participants Enrolled in the AspenTech US Medical Plans:The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: #J-18808-Ljbffr