About the Role
We are seeking a highly skilled Playout Controller to join our 24/7 team, responsible for ensuring the seamless delivery of Sky's channels and third-party content. As a key member of our Playout department, you will play a critical role in maintaining the highest quality of live sports and entertainment programs for our customers.
Key Responsibilities
- Schedule Preparation: Perform manual and automated tasks to identify potential errors and ensure readiness for broadcast.
- Live Schedule Management: Edit live automation schedules to alter content or timings as required.
- Live Schedule Monitoring: Monitor channel outputs to confirm and maintain fault-free playout.
- Regulatory Knowledge: Familiarity with Ofcom regulations and Sky policies.
- Fault Identification: Immediate identification of channel output issues, encryption loss, or PIN protection degradation.
- Fault Recovery: Utilize system resilience or schedule editing to recover from channel loss or degradation.
- Fault Management: Communicate with customers through on-screen messages, voice-overs, or other messaging when faults are not immediately recoverable.
- Escalation: Efficient communication with 2nd line support teams and operational management.
- Editorial Knowledge: Understanding of Sky's programming and promotional strategies.
- Logging & Reporting: Accurate recording of faults, changes, or deviations from scheduled content.
- Information Management: Accurate passing of information to colleagues or operational management to ensure channel continuity.
- Communication: Concise and accurate verbal and written communication, professional and courteous at all times.
- Training: Passing on knowledge and experience of workflows, systems, and procedures as required.
- Support: Providing support to the Playout Specialist and Operational Lead functions as required.
- Complex Live Event Management: Line-up, preparation, and control of complex live events, including negotiation with production teams for variable or overlapping event durations.
- Gallery Free Production: Making editorial decisions to maintain channel continuity when communication with event sources is incoming only (e.g., World Feed).
Requirements
- Qualifications: Degree qualification or relevant vocational qualifications.
- Specialist Knowledge: Skilled in Playout systems and workflows, managing live events, and Playout systems used by Sky.
- Industry Experience: Experience in digital playout environments and complex live broadcast experience.
- Leadership Skills: Excellent communication and influencing skills, decision-making, and prioritization skills.
About Sky
Sky is a leading media and entertainment company, delivering high-quality content to homes, customer devices, businesses, and commercial partners across European markets. Our Content Technology and Innovation team combines strategic insights, engineering know-how, and operational excellence to create and distribute award-winning content.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.
- Access to the latest technology and innovative tools.
- A comprehensive training program to support your success.
How to Apply
If you are a motivated and experienced Playout Controller looking for a new challenge, please submit your application. We look forward to hearing from you.
