Retail Operations Manager

We have a new opportunity in Victoria, BC, for an experienced Retail Operations Manager at The Root Cellar Village Green Grocer. Reporting directly to the COO, you will lead their Store Management Teams in both locations to ensure an extraordinary customer and Team Member experience. Do you enjoy driving strong internal programs to ensure sustainable growth of both revenue and the bottom line? Aligning with The Root Cellar’s core values, the Retail Operations Manager will deliver growth and profitability by implementing and ensuring accountability to consistent standards, operating procedures, strategic goals, and a great culture.If you model outstanding leadership skills, accountability, superior judgment and decision-making, and are excited by the opportunity to contribute to this Island and family-based success story, this may be what you have been looking for. Join this team, fall in love with Green Sauce and embrace their philosophy of no job being too small!A brief overview of what you day as Retail Operations Manager may include:Financial management of both locations, including managing budgets, profit and loss, and financial reporting and delivering budget results to KPIs: revenue, margin, labor, and net profit.Collaborating with leadership team colleagues from Finance, Procurement, People and Culture, and Marketing teams to deliver operational plans and targets.Ensuring the delivery of an exceptional Team Member experience through culture-building events and activities, modeling Core Values, training, performance management, and driving a learning and development culture to minimize turnover and retain talent.Reviewing financial statements to monitor and analyze results to budget and forecast, identifying gaps and opportunities to ensure revenue and profitability targets are consistently achieved and aligned defined objectives, and supporting the development of annual budgets by establishing targets and objectives for revenue growth, productivity, improved margins, expense control, and net profit.Ensuring retail policies and procedures promote The Root Cellar’s commitment to sustainability and social responsibility and working with the Leadership Teams to continually integrate sustainability practices and social responsibility into the company culture and processes.This is a very small sampling of what your day could hold in this exciting leadership role, so please be sure to review the full Job Description at https://tallsky.ca/job/retail-operations-manager/ to learn more about this exciting retail leadership opportunity.The Root Cellar may be a market among many, but their business model stands alone by providing an experiential shopping atmosphere driven by a passion for sustainability and a locally focused purchasing philosophy. Founded in 2008, they are a family business that believes that time spent gathered around the table is what connects us as people, families, and communities. Good food is essential not only for survival but for our human need for togetherness. They want their customer’s experience of food to be extraordinary. To create this experience they hire passionate individuals, driven by a shared love of food, experience, and impact. They value integrity, candor, a sense of humour and individuals whose drive for excellence results in a more rewarding work experience for all – together they support the corporate strategy, highest quality standards and support the community where they live, work and play. What makes The Root Cellar a great employer? There are many reasons for joining a work environment that the team is proud to be part of, and here are a few:A competitive base salary of $80,000 – 95,000 (based on related experience) with the ability to earn up to 15% in bonuses based on KPIs and company results.20% Team Member discount in their stores Great comprehensive benefits with a full complement of medical and dental coverage, as well as an employee and family assistance package.RRSP Program.Did we mention the Green Sauce?Our ideal Retail Operations Manager brings:5+ years in a senior retail operational leadership role with proven ability to plan and manage operational processes for maximum efficiency. Bachelor’s degree in business administration or related field.Superior knowledge of multiple operational functions including finance, customer service, production and employee management. Experience working in fast-paced, entrepreneurial and dynamic environments. Experience developing budgets, business plans and SOP’s.Proficiency in the use of Microsoft Office, (Word, Excel), Email and calendar maintenance, project management applications, and a general aptitude for learning new software and systems.Strong working knowledge of data analysis and performance metrics using business management software (e.g., SAP, ERP, CRM).We would love to hear from you!We hope we have enticed your interest in this leadership role. We really encourage you to review the full Job Description at https://tallsky.ca/job/retail-operations-manager/ before applying as you will learn much more about the organization, the role, and the culture you will be joining! We look forward to reviewing your confidential application at TallSky Consulting. This opportunity will remain open until a suitable candidate is found. We will acknowledge all applications received directly through [email protected]; however, only those selected for further consideration will be contacted following the initial application acknowledgement.