Customer Success Manager £27,000 - £30,000 per annum, depending on skills experience. 33 days holiday, plus bonus.
Working 08:30 to 17:00, Monday to Friday.
About the Customer Success Manager Role:
As a Customer Service Executive, you will play a pivotal role in managing business-to-business (B2B) key accounts and end-to-end (A to Z) customer relations for our leading electronics manufacturing and distribution company. This position requires a proactive individual who can efficiently manage multiple responsibilities in a fast-paced environment.
Customer Success Manager Key Responsibilities:
- Account Management: Develop and maintain strong relationships with key B2B accounts, ensuring a seamless flow of communication and service.
- Stock Management: Monitor and check stock availability regularly to meet customer demands and avoid disruptions in supply.
- Supply Chain Coordination: Organize and oversee the supply chain processes to ensure timely delivery of products.
- Stakeholder Liaison: Act as the primary point of contact between internal stakeholders (including production, sales, and logistics teams) and external clients to facilitate efficient operations.
- Customer Communication: Keep customers informed about their shipments, stock levels, and any potential delays or issues.
- Issue Resolution: Address and resolve any customer issues swiftly to maintain service excellence.
- Team Meetings: Participate in and occasionally lead meetings with customers and internal teams to discuss updates, issues, and strategies for improvement.
Customer Success Manager Qualifications and Skills:
- Proven experience in customer service or account management, preferably in the electronics or manufacturing related industry.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Knowledge of supply chain processes and logistics.
- Proficiency in using Microsoft Office, an ERPand (CRM) software.
Customer Success Manager Benefits:
- Competitive salary and performance bonuses.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
This role is ideal for someone looking to advance their career in customer service and account management within a leading technology sector. If you are driven, detail-oriented, and ready to take on new challenges, we encourage you to apply.
INDH