Company:
ITS (Technical) Ltd
Location: Clifton
Closing Date: 29/10/2024
Salary: £26,000 - £29,000 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
We are working with a highly respected Housing Developer who are looking for an experienced Customer Service Coordinator to join their team in Bristol.
The position is based in Clifton and will involve dealing with customer concerns and enquiries received by telephone and email.
The package includes:
Competitive basic salary and annual bonus
Optional hybrid working
Up to 33 days annual leave plus bank holidays
Private Healthcare and Dental Insurance
Competitive contributory pension scheme
Life assurance - 4 x your annual salary
Share incentive schemes
Employee rewards portal with many more benefits.
About you:
Previous experience working within a similar environment.
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints.
Touch Typing
A calm and cheery personality
Good planning and organisations skills
Problem solving and decision-making skills.
A polite, tactful and assertive attitude
Excellent communications skills
Good team working skills.
More about the Customer Service Coordinator role:
To address and respond to Customer issues in a prompt and organised way.
To deliver an excellent customer service.
To liaise with internal departments and form excellent working relationships as part of the larger team.
To communicate effectively and regularly with colleagues and management.
Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
Always keep the database system up to date.
Carry out general administrative duties.
Work directly with the office manager to ensure KPI's are in line with company guidelines
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ITS (Technical) Ltd
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