Campaign and Dialer Reporting Analyst

Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such as  Waterstone Canada’s Most Admired Corporate Cultures , the  2022 Report on Business Women Lead Here ,  Report on Business for Canada’s Top Growing Companies  and  TSX30 as one of the  best performing companies on the TSX . We've also received the  Greater Toronto Top Employers Award  and  certified as a Great Place to Work® . We're on the lookout for the best and brightest to join our team! Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada’s leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare. goeasy is hiring a  Campaigns and Dialer Reporting Analyst  (National Shared Services Center) to help support the overall dialing operations for our sales, customer service and collections departments. We're looking for a dynamic individual with expertise in contact center support functions, including reporting, analytics, campaign management, and dialer operations efficiency. Reporting to the Senior Manager of Dialer Operations and Campaigns, you'll play a pivotal role in shaping and influencing the maturity and performance of these functions, ensuring an exceptional customer experience. If you thrive in a fast-paced, high-growth environment where you can drive process and departmental improvements, this role is for you! What will you be doing?: Demonstrate leadership and knowledge in call center support processes, dialing operations, KPIs and campaign management Manage teams to develop and maintain operational programs, optimizing list management, dialer effectiveness, and maximizing sales and collections activity. Collaborate with data and BI teams to create dashboards and reports measuring campaign and dialer performance. Establish ongoing processes with IT/external vendors to support new campaign development. Foster a culture of continuous learning, employee development and innovation. Act as a key knowledge resource and functional lead representing the call center to internal stakeholders. Build and maintain dashboards to measure the effectiveness of each campaign and communication method within various risk groups. Monitor and maintain current and future operational policies and procedures. Lead large projects, contributing to the growth and scalability of operations over time. Participate in business reviews and drive discussions for identifying and improving outcomes. What experience do you have?: University/College degree with a Business focus; a post graduate degree/designation 2-3 years of prior Call Centre Experience is desired Prior experience in an enablement support role (Workforce planning, Business Analytics, Quality and Training) Familiarity with SQL queries Advanced knowledge of Microsoft Excel (Pivot Tables, data tools, conditional formulas, index/match, vlookup, VBA) Working knowledge of Call Centre Technology (Dialer, IVR, Reporting) Experience in financial services is an asset Experience with process engineering to positively impact the bottom line  Hands-on experience successfully navigating the growing complexity of a fast-growing business Strong understanding of organizational development, policy development, and people practices Critical thinking skills with the ability to move at the pace of a high-growth organization Excellent communication and writing skills with attention to detail and accuracy, meeting critical deadlines in a timely and effective manner  We offer a Flexible Work Program that provides you the ability to work three days onsite per week , from our Mississauga office. Internal Applicants:  please apply through the link and provide written endorsement from your current manager.