Customer Support Specialist - France

This role is offered on a hybrid basis from Paris office or fully remote in France on full time employment basis. We speak in English at work, so it's important that you have a good level of English language. Your Mission As a Support Specialist, you will be responsible for helping our French & English-speaking customers understand the Talent Management Suite, that enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place, by answering questions and solving problems as they arise. Our support team plays a vital role in our organization's success as the support agents are constantly in touch with our beloved customers. We take pride in our CSAT (customer satisfaction score) score of 97% which is a good indicator of how big of an impact you can have as a Support Specialist. Successful team members are fast learners, team players, and are obsessed with giving our customers the best customer service possible with prompt replies and solutions that work. About the Team We are a growing team of 20 Customer Support Specialists across Amsterdam, New York, Paris, and Poland offices and our mission is to assist, educate, troubleshoot, and go above and beyond to resolve customer and platform problems. The team works closely together on a daily basis and supports each other no matter the difficulty of the customer requests. Weekly team meetings, as well as regional meetings, allow for open communication and great team bonding. Your 12-month journey The first 3 months you will spend focusing on learning everything there is to know about Tellent: understand the products, our processes, the teams, the customers, and more. You will be working closely together with the other team members and have answered your first customer questions and solved a few problems. After 3 months, you will have taken responsibility for the care of our French & Row customers, taken further steps in understanding inbound support requests, and started to learn even more about the software. After 1 year, you will know the Talent Management Suite inside out, you’ll be the real product advocate and nurture our users with efficient resolutions to their inquiries. What you’ll do: Provide friendly, precise 1st line support via our ticketing system (we use Intercom) in form of chats, email, and phone support. Be responsible for the care of our French & English speaking customers, resolving issues, answering questions, and listening to their feedback. Know Tellent inside out; you’ll know the product better than anybody and serve as the voice of the customer; you will also be the internal product referent and work closely with other customer-facing departments (sales, customer success). Work on side projects (Help Center, Internal Knowledge Base) to develop yourself, the support team, and the whole company. Automatically gain a seat on the product team, providing feedback to ultimately make us the best software around! What you'll bring to the team: 1 year of experience in a customer care/client-facing role. Fluent French & excellent English language skills. You will be working closely with our technical team, so possessing strong technical skills is highly advantageous. Strong interpersonal skills and a passion for consistently providing a great customer experience. Experience in troubleshooting tech issues and replying with information in an understandable way to customers. A customer-centric approach: you turn towards customers with empathy and are understanding of their problems. A team player & collaborative attitude: you put the team's success before your own interest and you like working on projects with various departments. A curiosity-driven mindset: you are keen to learn and understand more about the teams, products, and customers. Great listening skills: you can turn customers' feedback into product improvement suggestions. Adaptability: you are open to learning new things and are comfortable being in an environment where a lot of experimenting takes place. Eagerness to develop: you're receptive to constructive feedback and you are keen to advance your skills. Why Tellent Great office located in the heart of Paris, near Pigalle, in the 9th district. The salary for this position is between €32,000 - €35,000 annually. Flexible remote work policy. Alan Blue Healthcare plan. 50% Pass Navigo reimbursed. 25 paid holidays per year + RTT (between 7 and 12 days, depending on the year). 1 sophrology session per month. MacBook and iPhone (if needed in the job) provided. Subscription plan to Moka.Care to take care of yourself. An inclusive and international work environment with a lot of fun thrown in! Brilliant culture and informal, come-as-you-are dress code. Work from anywhere for 4 weeks/year. €1000 training budget per year to keep you sharp and in tune with trends. €400 travel budget to visit your colleagues in Amsterdam. €200 home office setup budget to make your remote work more convenient. About Tellent Tellent, a premier Talent Management Suite, enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place. With 300+ talented employees operating from six global locations, we've empowered over 7,000 organizations across 100+ countries with our leading HR tech solutions – Recruitee, KiwiHR, and Javelo. We have a growing network of over 300 partners, all committed to one vision: guiding all People leaders to create a better world of work. Have we caught your attention? If you’d like to be part of this incredible journey, please apply directly - we're looking forward to speaking to you! Tellent is an Equal Opportunity Employer. We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability. #J-18808-Ljbffr