People Experience Associate, Human Resources

Why join us?

Are you looking to join a dynamic pension plan that embodies the strong values of its 600,000 members and is an industry-leading global investor? If so, we would love to tell you our story. At OMERS, we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto, London, New York, Singapore, Sydney, and other major cities across North America and Europe. Our culture is truly one of a kind. We get stuff done and have fun doing it! We take great pride in contributing to the communities where we live with an ever-constant eye on the global investment markets.

Reporting to the Manager, Advisory & Support, the People Experience Associate is a trusted advisor to people leaders and employees, providing HR guidance and support on HR-related matters. The People Experience Associate is responsible for completing various employee changes within our HR system, while enabling employees to utilize self-service functionalities.

Accountabilities:

1. Provide timely and accurate advice on general HR inquiries related to policies and processes and other general HR matters including benefits, payroll, vacation, Workday inquiries, etc.
2. Support and train people leaders and employees with Workday navigation and processes.
3. Manage paid and unpaid time off programs, including parental leave, supporting employees and people leaders through to return to work, offering guidance on accommodation and regular check-ins with employees as needed.
4. Support people leaders with employee movements such as reporting line changes, promotions, transfers and manage job and data changes.
5. Proactively identify process improvements to provide an exceptional employee experience.
6. Maintain accurate case management process, records, case notes and document all HR-related inquiries and addressing by leveraging the appropriate information and data.
7. Coach and enable employee needs and work towards a resolution and provide guidance on general HR matters.
8. Guide employees in the effective use of self-service to submit inquiries, update personal data, and research HR policies and procedures.
9. Collaborate with broader HR community in the delivery of shared initiatives as required.

Skills & Experience:

1. 2-3 years of generalist HR knowledge on policies and processes.
2. Completed post-secondary education, preferably in HR or Business Administration, working towards completion of HR designation an asset.
3. Strong relationship management, effective listening, communication, and interpersonal skills across all levels with a commitment to providing exceptional customer service.
4. Sound judgment and problem-solving skills while mitigating risk to the organization.
5. Strong attention to detail, with the ability to multi-task and prioritize multiple initiatives and deadlines while meeting service level agreements.
6. Adaptable and ability to work in a new and changing environment and learn quickly.
7. Knowledge of employee data administration and end-to-end processes; experience with transaction processing and data management.
8. Knowledge of HR systems and ability to leverage basic technology functionality (e.g., case management, knowledge management). Working knowledge of Workday an asset.

#LI-Hybrid

Our story:

Founded in 1962, OMERS is one of Canada’s largest defined benefit pension plans, with $128.6 CAD billion in net assets as of December 31, 2023. OMERS is a jointly-sponsored pension plan, with more than 1,000 participating employers ranging from large cities to local agencies, and over half a million active, deferred, and retired members. OMERS members include union and non-union employees of municipalities, school boards, local boards, transit systems, electrical utilities, emergency services, and children's aid societies across Ontario. Contributions to the Plan are funded equally by members and employers.

OMERS teams work in Toronto, London, New York, Amsterdam, Luxembourg, Singapore, Sydney, and other major cities across North America and Europe – serving members and employers and originating and managing a diversified portfolio of high-quality investments in public markets, private equity, infrastructure and real estate.

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS, inclusion and diversity mean belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.