Fluent French Speaking Customer Experience Consultant

Fluent French Speaking Customer Experience Consultant Base Salary £26,000 + Great Benefits Hybrid - South West London Our client is an award-winning high end bespoke luxury travel company who specialise in high end luxury Villas in worldwide destinations. They are renowned for offering the highest levels of customer service to clients ensuring the best possible travel booking experience from the beginning. Due to expansion, they are now recruiting for fluent French Speaking Customer Experience Consultants to with the Sales team ensuring clients and suppliers to always deliver an exceptional standard of client service. Previous experience in a similar role dealing with high end travel and discerning clients is essential although my client will consider graduates who have experience working within customer services with a luxury product as well as being a Fluent French Speaker. This role is on a hybrid basis - South West London Fluent French Speaking Customer Experience Consultant Responsibilities: Dealing day to day with queries on existing bookings whilst providing a professional experience to clients and owners Responding to booking requests & allocating funds to bookings Data entry to suppliers, agents, owners and review portals Assigning opportunities to team members and delegating queries To escalate and share queries as they arise to ensure that problems are identified, and solutions found Taking ownership of accessing information from a variety of source to respond effectively to customer & owner enquiries Fluent French Speaking Customer Experience Consultant Experienced Required Previous customer service experience working within luxury travel or hospitality Fluent French Speaker Ability to multitask and deliver high levels of customer serviceProven ability to deliver high quality results in a timely fashion Strong communication skills Able to work shifts Fluent French Speaking Customer Experience Consultant Salary and Benefits Base salary £26,500 Flexible working of up to 4 weeks abroad per year 25 days annual leave + Bank Holidays Heavily discounted villa holidays for friends and family Monthly company socials Free breakfast Hybrid working To apply for this Fluent French Speaking Customer Experience Consultant role, please email your CV and a member of the team will be in contact to discuss your application