Key Account Manager

At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day.If you’re a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you! We are currentlylooking for a goal-orientedandcustomer-focusedKeyAccount Managerto join our team in Paris.Reporting to the Sales Director,youwill work hand in hand with customersto optimise the experience they have with the Board Platform and foster long-lasting relationships with them, whiletranslatingtheirneeds into valuable outcomes.This role provides an ideal opportunity forowningthe end-to-end experience ofourstrategic customers,beingin charge oftheir satisfaction,renewals, expansion and advocacy for our solutions.If you take thechallengeyou will be responsible for:Developing a Territory Plan to map client accounts and up-selling as well as cross-selling opportunities by matching their needs with product functionalities, define and execute an action plan to reach annual targetsBuilding and maintainingstrong, long-lasting relationships with existing customers, ensuring their satisfaction and engagement with BOARD platform and servicesBeing the main point of contact for all customer matters,monitoringtheir needsin order to mitigate their concernsandfindingnew opportunitiesNegotiating contracts and closingrenewal agreementsSupporting the timely and successful delivery of our solutions according to customer needs and objectivesCo-ordinating all post sales activity including,onboarding, product training,supportand all other processesWorking with Customer Marketing to enable alignment with ongoing activities including events, analyst communications and publicity.What you will bring:Proven experience in a similar role, ideally in a SaaScompany (Business Intelligence, ERP or CPM experience preferred) and working with enterprise customersAbility to run multiple sales cycleswhile while maintaining a sharp attention to detailProactivityin spotting opportunities and challenges within the customerGreat communication and negotiation skillsCustomer-centricand emphatic approachA clear understanding of business-relateddynamicsFluency in French andEnglish is requiredOur commitment to Diversity and InclusionJoin a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce. Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes. For further question, please refer to our Privacy Policy at https://www.board.com/en/privacy-policy #J-18808-Ljbffr