Network & Support Specialist

Description :

Specializing in structural engineering, building science, structural restoration, structural glass engineering, parking facility design and building energy modelling, RJC Engineers (RJC) is one of Canada’s leading engineering firms. Recognized as an exceptional workplace, we mentor the next generation of Canada’s ‘best and brightest’ engineers and technologists. With offices and expertise across Canada, we challenge our people to push technical boundaries and provide leadership in our fields of practice, while providing services for clients and projects nationwide

We believe in taking care of our people and help them realize their full potential. RJC offers the opportunity to work in an engaging team environment where you will work on exciting and challenging projects, discover new and developing technologies, practices and techniques and where you will flourish in a culture of continuous learning and collaboration. Working under the guidance of leading technical specialists who broadly share their expertise, you will get to fine tune your skills and cultivate your expertise while being given the opportunity to pursue your professional goals.

Candidate Profile

Reporting to the Technical Services Lead, the Network & Support Specialist is responsible for maintaining and troubleshooting the company's network, server and cloud infrastructure, as well as providing technical support to end-users. The successful candidate provides superior customer service and has excellent communication and problem-solving skills.

Please note that this role is required to be on-site 5 days a week at our Toronto office.

Key Responsibilities

Duties include, but are not limited to:

Deploy and maintain network systems and servers

Troubleshoot and resolve user issues

Help support staff in Toronto office supporting approximately 200 employees

Offer additional remote support to approximately 550 employees in other offices across Canada

Workstation set up and user orientation

Monitor and service helpdesk tickets

Computer hardware support

Communicate with managers and staff to understand business needs, promote utilization of systems, and achieve adherence to standards

Professional Qualifications

EDUCATION

• Diploma or Degree in IT-related studies from accredited college or university, or equivalent experience
• Microsoft/Networking Certifications an asset

EXPERIENCE

• Minimum of 2 years relevant experience
• Experience supporting CAD or Engineering software an asset
• Experience supporting a large number of users in a fast paced environment

SKILLS

• Microsoft desktop and server operating systems
• Virtualisation technologies, e.g. VMware
• Microsoft software, e.g. Office 365, Skype-for-Business, Exchange, Systems Center, Dynamics CRM
• Knowledge of Active Directory and networking
• Experience troubleshooting mobile devices (Tablets, Smartphones, etc.).
• Knowledge of backup and imaging procedures and tools
• Self-starter that works efficiently as part of a team and independently
• Ability to interact professionally with all levels of business personnel and build strong working relationships
• Analytical problem solving ability
• Excellent verbal and written communication skills
• Customer-focused mindset
• Enthusiasm for technology
• Positive and respectful attitude

Are you someone who exhibits our core attributes?

• Creative Mindset - provide new and diverse ideas
• Proactive Approach - take initiative and seek opportunities for growth
• Supportive Teamwork - promote an inclusive and respectful work environment and culture
• Trusted Advice - demonstrate integrity
• Lead With Purpose - empower, develop and support others to reach their full potential

What can we offer you?

• An inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• Being part of a supportive and inclusive network of people that help each other reach their goals
• A comprehensive financial rewards program that recognizes your success, including eligibility for a performance-based bonus and share ownership program
• An extensive and generous benefits package including a $1000 Health Care Spending Account
• Maternity and Parental Leave Top-up Program
• Investing in your future, opportunity to become part of an employee-owned organization and eligible for RJC’s matching Retirement Registered Saving Plan (RRSP)

Attention Staffing & Recruitment Agencies: RJC Engineers, will not pay fees for recruitment activities related to the hiring of a candidate unless a written service agreement has been established between a duly authorized representative of our Corporate Human Resources department and the recruitment/placement firm. In addition, to qualify for recruitment fees, all candidate resumes must be submitted to RJC Engineers, through our Corporate Human Resources department. Resumes and profiles sent to our managers without the express agreement of our Corporate Human Resources department will not be eligible for a fee

We appreciate the interest and efforts of all applicants; however only those short-listed as candidates will be contacted. Upon request, accommodations are available for any persons with disabilities participating in the selection process.

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