Senior Liability Adjuster

Key Responsibilities: * Claims Handling & Investigation: * Manage claims related to Employers Liability, Public Liability, Products Liability, Contractors All Risks, Professional Indemnity, and First Party insurance. * Handle claims of greater complexity or value, ensuring policy coverage, indemnity principles, and pre-action protocols are adhered to. * Register claims with the Compensation Recovery Unit and manage recoverable benefits/NHS charges. * Arrange appointments for necessary enquiries and conduct witness interviews to gather statements. * Collect evidence and documentation for disclosure and assess liability. * Prepare investigation reports using company/client templates, detailing findings and recommendations on legal and policy liability. * Communication & Correspondence: * Prepare letters, emails, and communications with all parties involved, including claimants, solicitors, policyholders, brokers, experts, and insurers. * Liaise with insurers, solicitors, barristers, medical professionals, and experts as necessary. * Claims Resolution: * Negotiate settlements or defend claims, aiming for the most favorable outcomes. * Assist in preparing cases for trial if necessary. * Follow quality assurance (QA) processes and ensure compliance with financial authority levels, anti-money laundering legislation, and GDPR regulations. * Client Facing & Business Development: * Handle client relationships, assisting in business development and retention. * Participate in risk control tools and Claims Defensibility Surveys to help new client business. * Investigate higher-value or complex claims and assist colleagues with new business opportunities. * Handle building guarantee claims when required. * Compliance & Professional Conduct: * Adhere to company and FCA regulations for handling payments and client funds. * Act professionally and within set protocols, maintaining high standards of conduct. Key Skills & Requirements: * Valid driving license (for field-based adjusters). * Excellent interpersonal and communication skills (verbal and written). * Willingness to learn and apply new knowledge. * Ability to work both independently and as part of a team. * Strong time management, able to meet challenging deadlines. * Ability to mentor and impart knowledge to other team members. * Remain calm and professional in testing circumstances. This role involves working closely with insurers, clients, and legal professionals while managing complex claims with a focus on legal and policy compliance