Resales Consultant

MMP Consultancy are currently seeking a Resales Consultant for an interim contract with a Central London based housing association. The role is interim. With a potential option of permanent. Details: Title: Resales Consultant Salary: £26.37 per hour (Inside IR35) Location: Central London Contract: Interim - 6 months. Key Duties: * Handle customer enquiries (by telephone, email, post) in a professional and supportive manner, displaying product knowledge. * Log all customer contacts, maintaining accurate records using the appropriate database and case management systems relating to shared ownership resales. * Effectively manage resales and staircasing caseload and achieve or exceed individual targets. * Ensure that all activities are progressed in accordance with policies and procedures. * Support customers during the resale process by providing effective advice on legal matters, procedures, keeping customers regularly updated. * Provide effective advice and interpretation of leases, relevant legislation, and leasehold issues to internal and external stakeholders. * Liaise with customers, solicitors, estate agents, financial advisors and internal departments to progress cases to exchange and completion in a timely manner. * Prepare weekly pipeline reports, ensuring performance standards are met, progress is charted, and procedures are complied with. * Stay up to date with technical knowledge and legislation relevant to shared ownership resales and staircasing, including Homes England capital funding guidelines. * Ensure that customer data is held in strict compliance with General Data Protection Regulation (GDPR) and best practice across the team