Account Manager

What You'll Do Your contribution may include: Develop sales strategies and a comprehensive understanding of customers’ business models. Identify customer challenges; develop and implement solutions to create opportunities. Make sales calls and presentations to customers of all sizes. Manage business relationships and entertain customers. Monitor the Company’s industry competitors, new products, and market conditions to understand a customer's specific needs. Conduct calls and face-to-face meetings with customers. Aggressively pursue customers using networking, social media, customer referrals, etc. Obtain and develop new accounts utilizing Company techniques and methods. Maintain and grow expertise of ArcBest service offerings. Collaborate with customers, front-line management, and various ArcBest departments. Negotiate service requirements and prices; establish service packages. Create service solutions for customers’ unique business problems, and initiate pricing. Assist in collection process and cargo claim prevention, as needed. Maintain accurate territory account information in ArcBest database. Complete monthly sales audit reports and expense reports, as company guidelines require. Complete itinerary and call report as required by Company guidelines and IRS regulations. Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share. Exhibit excellent customer service. Maintain a positive, customer-focused attitude in a highly intense environment. Interact with all employees and customers in a professional and courteous manner. Work in a team setting to accomplish goals. Other duties and projects, as assigned. As a Account Manager, you will be a member of the ArcBest Sales team in the Toronto, ON area. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload.