Development Manager

About the Role

We are seeking an experienced operational manager to join our team as a Development Manager. As a key member of our management team, you will be responsible for delivering effective service levels and acting as the representative towards customers, clients, and developers.

Main Responsibilities:

• Deliver high-quality service levels, ensuring all areas of the development are fully presentable, serviced, and properly maintained.
• Identify and deliver ongoing training needs to support the team, utilizing internal and external methods and support.
• Monitor and manage performance, setting guidelines, managing holiday/sickness absences, and organizing shift cover.
• Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts.
• Hold proactive customer/contractor and client meetings, ensuring issues are promptly administered and dealt with within agreed timeframes.
• Investigate and respond to complaints, collaborating with the Regional Manager in Stage 2 complaints responses.
• Undertake required risk assessments, health and safety checks, and routine testing requirements, ensuring concerns are acted upon and completed within the given timeframe.
• Support with the monitoring and supervision of contractors, carrying out works on and around the development.
• Carry out regular inspection audits of the site and take/organize remedial action if and when required.

Benefits:

• 25 days annual leave
• Birthdays off
• 4% pension scheme
• Critical illness cover
• Private Medical
• Discounted gym memberships
• Death in service - 2x annual salary

If you are a motivated and experienced operational manager looking for a new challenge, please apply with your CV and Abbie will reach out to discuss further.