Bilingual Fr/Eng Credit and Collections ...

Bilingual credit and collections specialist Main location is Etobicoke •hybrid •Monday- Friday - 9am-5pm but flexible •Present with salary expectations- I think we aim for $58,000-$60,000/year •empathy/understanding is important •good conflict resolution skills •approachable •professional person •customer service focused •people they deal with are live long clients with them •Software Power BI experience •any platform that would be pulling credit reports and excel •part of finance department so big team In this role, you will: •Prepare the credit adjudication for new customer accounts. •Prepare the reactivation for returning non-active customer accounts. •Prepare the daily payment applications for assigned customers. •Proactively monitor assigned customer accounts and initiate collections activities. •Maintain clean and up to date account reconciliations, netting debits and credit where needed and clearing off outstanding items. •Responsible for maintaining non-active customer accounts on a quarterly basis. •Maintain the email and mail distribution of customer invoices and statements. •Maintain a tracking mechanism for all customer chargebacks, ensuring timely approval and G/L coding or customer recovery. •Maintain the shared email inbox for the department. •Partner with sales to ensure a two-way flow of information on customer credit risk, credit hold status and to seek collection support. •Investigate pricing and quantity disputes, liaise with sales operations and shipping to obtain source documentation where needed to support collection or initiate a credit. •Maintain the appropriate sales tax setup for all customer accounts. •Coordinate with General Accounting Manager for quarterly sales tax audit support. •Identify new customers with sales tax exceptions and ensure proper back up is provided by customer and maintained internally for records. •Prepare/update the daily cash report. •Proactively identify areas of improvement in order to limit bad debt exposure, reduce costs, and improve efficiencies while optimizing the customer experience. •Prepare month end activities and other analysis as required. •Project work as required. We are looking for someone who has: •Must be Bilingual (French/English) •Proven track record of curing difficult accounts. •Knowledge of, credit and collection policies, processes and procedures. •Proven ability to multi-task, prioritize, and consistently produces high-quality work with a high level of accuracy to meet time sensitive deadlines. •Must possess sound interpersonal and communication skills and the ability to project a positive image to both internal and external clients. •College Diploma or University Degree in Business or a related discipline preferred. •A CCP designation would be considered an asset. •Minimum 3-5 years' experience as a proven collections expert. •Proficiency required in the Microsoft Office suite of applications, with strong Excel skills, and MS Dynamics AX experience preferred. •A full-time, permanent position with a very competitive total compensation package, commensurate with experience. •Amazing group benefit coverage available to you on the first day on the job, with an additional $1000/year for mental wellness. •6% bi-weekly employer contribution to company pension plan. •$400 annual fitness/wellness reimbursement for things like gym memberships, a personal trainer, weight loss programs, running clinics, golf lessons etc.