Customer Coordinator

Our client is a successful global manufacturing business on the outskirts of Royston. Due to their continued growth, they are looking for a Customer Coordinator to join their team on a full-time, permanent basis. Main duties will include: * Answering customer enquiries via phone and email * Providing exceptional customer service to customers * Preparing quotes * Processing orders * Freight and shipping coordination * Updating customers regarding deliveries * Liaising with the warehouse and 3rd party suppliers * Answering queries quickly and efficiently * Aftersales support, including dealing with technical queries * Attending and supporting with trade exhibitions and other industry events The successful candidate will have: * Excellent problem-solving skills * Knowledge of freight and shipping * A strong work ethic and the want to get involved in a varied role * Strong customer service skills * Enthusiastic team player * Calm and professional telephone manner * Good IT skills, including accurate data entry Please contact Emma ASAP if this looks like your next role or apply via the advert! We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions