Customer Service Specialist

Are you a bright, confident communicator looking to grow your career in tech? Do you have a passion for helping people and always prioritise the customer? If so, we are looking for someone like you to join our client and make a positive impact on their customers' experience. You will provide support to customers via phone and email, helping them navigate the products and services to ensure they have an easy and enjoyable experience. You’ll join a tech-driven software company using video, chat, SMS, and phone calls to power millions of business conversations. As part of the front-line team supporting customers, you will need: * Excellent communication skills, with fluent spoken and written English * A strong drive, passion, and pride in your work * A willingness to go the extra mile to help customers * Confident technical ability Your responsibilities will include: * Helping customers navigate websites and online dashboards * Treating every customer like a VIP * Responding quickly and efficiently to customer inquiries * Confidently explaining products and services to customers of varying technical abilities * Ensuring customers always leave happy Clockwork Recruitment is acting as an Employment Agency in relation to this vacancy