Claims Associate (Bilingual French/English)

As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About the team:

We are looking for customer obsessed Claims Associates to join our team in Toronto, Canada. If you are a passionate and driven individual with prioritization and agility skills, then please read on and apply!

What you'll do:

• Deliver an empathetic, best-in-class claims experience to Turo hosts and guests
• Investigate and resolve assigned auto physical damage claims
• Resolve Turo claims with speed and accuracy and high commitment to quality
• Coordinate claims processing with Turo's third party vendors
• Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo's organization a leader in customer service and cost management
• Be an active contributor to Turo’s claims department and a revolutionary culture pioneer

Your profile:

• Strong proficiency in customer-facing communication, multitasking, and strong time management skills
• Bilingual in French and English preferred - written and verbal
• Eagerness for success and growth
• Stellar customer centricity
• Demonstrate change management, negotiation and decision-making skills
• Ability to prioritize and organize daily tasks as assigned
• Excellent follow-through, attention to detail, and with minimal need for supervision
• Must be a team player, with positive attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
• Proficiency with technology: macOS and Google Docs
• Reside in the Toronto/Ontario area. We are currently in a Hybrid work environment.

Bonus if you have:

• Experience in balancing solutions with multiple interested parties is valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders
• Minimum of 1+ years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company in a file ownership environment
• Total loss handling experience
• BA/BS or equivalent preferred. State licensing desirable

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