Bilingual Customer Service Representative

Are you passionate about customer service? Do you enjoy working in a fast paced environment? Do you enjoy problem solving and doing what's best for the customer? Are you bilingual in French and English? Then we have the job for you!Randstad is looking for a Bilingual Customer Service Representative to work for a well known optics company in the Richmond Hill area. This is a permanent, full time position. To find out more, read below.Type: Permanent Hours: Monday - Friday 9am - 5pmLocation: Richmond Hill (16th Ave and Highway 404)1 day a week hybrid model with an eventual move to 3 days a week in officeEquipment is provided by the company Salary: $52,000Benefits provided RSP matching 3 weeks VacationAdvantages- Permanent opportunity - Full time hours- Richmond Hill Location - hybrid work schedule- All equipment provided by the r)company - Summer hours- Wellness annual spending account - Education assistanceResponsibilities- Taking inbound calls from customers - Answering emails and live chat from customers - Process customers orders in the system - Provide product knowledge to ensure the customer is making the right decision- Upsell products and services for current promotions and other similar products - Deal with any issues such as damaged products or lost shipment - Work with other lines of business to ensure top satisfaction Qualifications- Bilingual in French and English is MANDATORY - 1-3 years of customer service experience - Order management experience is an asset - Salesforce experience is an asset - Customer-focused and problem solving skills - Ability to project a positive attitude SummaryIf this sounds like something that interests you, apply today!1) Apply online 2) Send a copy of your resume to [email protected] and mention "Bilingual Customer Service Richmond Hill"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.