Software Development Manager

Sage Recruiting is looking for a Development Manager to lead two product teams for a mid-sized software company. The company is a leading provider of SaaS solutions for clubs and their members, used by millions across North America. We're looking for someone with a customer-obsessed mindset who wants to experience substantial career growth at a fast-paced software company with a startup mindset.The Development Manager will manage an existing product and a new product that launched in March. You will be responsible for developing, migrating, integrating, customizing, and supporting products and services. This includes .NET Development and setting up cloud services in Azure. You will collaborate closely with various teams (product managers, project managers, analysts, and support) and wear multiple technical hats, to ensure they are always delivering value to our customers. You will gain in-depth knowledge of their application and help troubleshoot and diagnose customer issues.You will have the potential to grow a team around you so we're looking for someone with the confidence and vision to build out a software team. We need someone with great leadership skills, listening skills and time management – who will be given ownership and autonomy to drive projects to completion. The successful candidate will have strong problem-solving skills, creativity, and strive for innovation. They must also have well-developed technical acumen and the ability to learn on the fly. Although this is a division of a larger, profitable business, we need someone with a startup mindset who's looking for growth and innovation in their role. If that sounds like you, apply today!Responsibilities:Build new interfaces, modify existing interfaces and push/pull data between systems (in .NET). Build new features and functionality in the product Perform software deployments, upgrades and provisioning of new installationsWork closely with Support leadership to create clarity of current escalations and or defectsWrite and maintain SOP for the Cloud Operations teamParticipate in customer meetings as neededPrioritize escalated issues and requests both with the team and alone as staffing fluctuates using developed priority-setting skillsProvide technical support to both internal and external customers as neededPerform common tasks including data analysis and reporting services for internal and external customer groupsLead the selection process, ensuring diverse skill sets and personalities to foster a well-rounded team.Provide strong leadership, guidance, and mentorship to team members.Foster a positive and inclusive team culture that encourages collaboration and innovation.Facilitate clear and effective communication channels within the team and across departments.Encourage collaboration and knowledge sharing among team members.Establish metrics to track team performance and progress toward goals.Foster a culture of continuous learning and improvement within the team.Stay updated with industry trends and best practices to implement innovative strategies. Qualifications:6+ years of C#, .Net Core full stack development experience2+ years of technical team management experienceExcellent understanding of the Microsoft Azure platform both in pricing and manageabilityDeep understanding of Cloud computing concepts and solutions including public, private, hybrid Cloud, and Hyper-Converged Infrastructure (Azure/AWS/HCI/Nutanix)Strong understanding of SAAS applicationsWorking knowledge of CI/CD tools and basic administration skills of Jira & ConfluenceExperience in retrieving, and analyzing data in Microsoft SQL Server and delimited flat data filesAbility to switch gears or change direction quicklyA solid sense of personal responsibility and the ability to stand aloneCustomer-focused approach to accomplishing tasks within established timelines and proactively ensuring customers’ expectations are metAccomplished customer service skillsLearning on the fly and adapting to changes in technologyExcellent teamwork and communication (verbal and written) skillsStrategic organizational skillsWorking knowledge of Microsoft OS ServersBachelor's Degree in Computer Science or related work experience What we offer:Competitive salary: CAD $140K - 160KBonus plan and stock options (approx. 20K - 30K)Hybrid work (1 day a week in the Markham office)Vacation, personal, and sick days