Checkpoint Resource Coordinator

Checkpoint Resource CoordinatorThe Checkpoint Resource Coordinator (CRC) plays a crucial role in our Operations Department by performing scheduling administration at the Screening Checkpoint. The CRC will be posted at various Screening Checkpoints throughout YVR with access to a workstation. In this position, the CRC will be responsible for reconciling the Time and Attendance System (TAS) with our scheduling software to ensure accurate billing and payroll functions. The CRC will facilitate break-management for Screening Personnel and also support the coordination and scheduling of overtime where required in accordance with the Collective Agreement. Working in close coordination with the Operations Centre, the CRC will also assist with the deploying and redeploying Screening Personnel across other Screening Checkpoints at YVR. ResponsibilitiesReconcile shift start and end times in the TAS system with Paladin's scheduling software and investigate discrepancies between the two systemsAdminister breaks for Screening Personnel at Screening CheckpointsCommunicate break schedules, durations, and release times directly to Screening PersonnelFacilitate backfilling of Screening Personnel during breaksArrange qualified relief personnel for breaks with matching qualificationsUtilize Paladin's software for break management and deploymentMonitor and manage breaks, and investigate incidents of delayed returnsProvide investigative support and documentation for disciplinary interventions, including assisting the Labour Relations Division as requiredEnsure accurate recording of breaks in the Time and Attendance System (TAS)Cross-reference TAS break times with Paladin's software and adjust for payroll and billing accuracyEscalate complaints and non-compliance issues to Operations ManagersCoordinate with Portfolio Resource Coordinators and Field Managers for additional resources when neededGenerate reports for the Operations Management TeamCollaborate with the Scheduling Analyst to refine Break Scheduling Practices based on reporting systemsIdentify and implement improvements, policies, and procedures related to break-reliefClearly communicate rationale behind break management practices to support employee morale and productivityBe accountable for all overtime required to facilitate breaks at the assigned checkpointQualificationsMinimum one (1) year of administration or coordination experienceAbility to acquire Transportation Security Clearance (TSC)Related post-secondary education would be considered an assetStrong organizational skillsAbility to analyze and interpret data from reporting systemsExperience in implementing policies and proceduresKnowledge of labour relations and collective agreementsAbility to handle sensitive situations with diplomacy and professionalismStrong interpersonal and communication skills, both verbal and writtenMust be a current resident of Metro VancouverSalary: $50,000 - $60,000Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.Paladin Airport Security Services Ltd. ("PASS") has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024.The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.