Customer Experience Specialist

We have an exciting opportunity for a motivated Customer Experience Specialist! If you are a customer success professional who is excited about providing exceptional customer service and helping elevate customer experiences, then we have a position for you. This position is responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences across the organization.What you get to do every single day- Record, monitor, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence- Work closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers' experiences- Work in a high-volume, fast-paced, strategic environment- Design marketing and engagement strategies for new products or services- Use collected information to identify gaps and recommend strategies to heighten customer experience metrics- Candidates who possess strong interpersonal, customer service, and communications skills, including strong listening capabilities- Strong computer skills including knowledge and experience with customer relationship management software (CRM)- Advanced business writing skills, including the use of email correspondence- Proven ability to interpret and analyze data to enhance customers' experiences- Collaboration with others is essential, as well as strong project management and problem-solving expertiseInterested candidates that match the necessary skills and are in urgent need of employment should contact us today!.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2024 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.