Sr Strategy Mgr

Job Function: Sales & Professional ServicesStatus: Full TimeSchedule: RegularJoin our teamTELUS Fully Managed offers comprehensive technology solutions to help small and medium businesses thrive in today's digital work environment. Our brand promise includes three things: fast, consistent, and reliable IT management and support; proactive cybersecurity; and scalable IT solutions designed to support business goals.Our team operates in a dynamic setting, providing an excellent opportunity for learning and growth. We attract proactive, data-driven individuals who embrace challenges and value ownership, outcomes, curiosity, persistence, and teamwork.This role is a key player in a business turn-around, providing a career-shaping opportunity for an ambitious candidate.Here’s the impact you’ll make and what we’ll accomplish togetherOur Customer Success team ensures that each customer feels we are delivering on our brand promise. We advocate for our customers internally to resolve issues and proactively provide exceptional service. We know we are successful when customers offer testimonials and refer us, and when revenue grows month over month.Here's howIn this role, you will analyze problems and execute solutions in the following areas:Customer Base AnalyticsAnalyze customer base to understand current state, trends, and make recommendations.Develop scenario-based models for key business decisions.Identify significant factors driving Net Dollar Retention (NDR) and actions to improve it.Churn ProgramsInvestigate customer churn reasons and develop plans to decrease churn.Cross-Sell and Upsell ProgramsCollaborate with teams to understand products for cross-selling and upselling.Refine Sales Compensation programs to incentivize team behavior.Profitability ProgramsRefine customer profitability model.Review requests for credits and discounts using a consistent framework.Identify causes of low profitability and recommend remediation programs.What you bringCustomer First: You embody Customer Success and understand customers’ experiences.Analytical Skill: You can categorize large datasets into actionable frameworks.Project Management Skills: You can manage projects effectively to realize benefits.Proactivity: You have a “can-do” attitude and can problem-solve with limited resources.Communication: You can communicate complex ideas simply and build actionable recommendations.Interpersonal Skills: You earn credibility with stakeholders and facilitate discussions for alignment.Great to HavesExperience with managed IT outsourcing or IT consulting.Post-secondary degree in a math-based discipline.7+ years of relevant work experience.Salary Range: $94,000-$142,000Performance Bonus: 15%Actual total compensation will be determined based on various factors. TELUS offers a comprehensive benefits package including competitive salary, vacation, flexible work options, and career growth opportunities.A bit about usWe’re a people-focused, customer-first team committed to innovation and doing good. We improve lives through technology solutions and foster a culture of problem-solving.Note for Quebec candidates: Knowledge of English is required for regular interaction in English.AccessibilityTELUS is committed to an inclusive culture and fair employment practices. We offer accommodations for applicants with disabilities during the recruitment process. #J-18808-Ljbffr