IT Support Technician

IT Support Technician – Stoke on Trent  On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician. As an IT Support Technician, you will provide 1st line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities: Provide efficient and professional 1st line technical support to end-users. Manage and troubleshoot on-premise Microsoft-based systems, encompassing Windows Server, Active Directory, and Hyper-V. Handle Microsoft Office 365 tenancy admin tasks, including Exchange, SharePoint/OneDrive, Teams, and Security. Collaborate with colleagues to implement and maintain IT infrastructure solutions. Skills and Experience: Ideally, 1-2 years of experience in an IT support role. Hands-on expertise in Active Directory and Azure administration. Knowledge of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Familiarity with 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for an IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: A dynamic and collaborative work environment Opportunities for professional development and training. IT Support Technician – Stoke on Trent