Customer Service Representative Milwaukee Airport

Overview:
The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and help facilitate the rental car check-in process.

 

This is a Full-Time position with benefits, located at the Milwaukee Airport. The position pays $18.00 / hour with bonus potential.

 

Schedule:  40 hours per week. Rotating weekends. 5 days a week. Hours would be 5:00pm-2:00am with an hour break. 

 

As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. 

 

 

Responsibilities:
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check-ins and exit kiosk transactions

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

Understand and communicate rental terms and conditions, vehicle features and other services 

May sell optional protection products, upgrades, fuel options and other additional equipment

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

 

Qualifications:
Must be at least 18 years old.

High school diploma or GED equivalent required.

Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Must be able to work the posted schedule.

No drug or alcohol related conviction (DUI, DWI) on driving record within the past 3 years.