Customer Operations Manager

Customer Operations Manager 40fte supporting and planning for a field based operation Halifax / Hybrid £47,000 - £52,000Client Details Page Group are working in partnership with a leading national business who are looking to appoint a Customer Operations Manager to their offices based in Halifax. This customer operation / contact centre function will plan and assign work for a field operations function nationally Description Leadership of a 40fte Customer Operations / Contact Centre function with 2 direct reports Plan and assign workload to a field operations function responsible for carrying out works for UK wide customers Work with key stakeholders across the business to ensure customer needs are met Manage multiple varying SLA's / Contract, ensuring customer needs are met Ensure adequate resource is available to meet customer demands, taking into account reactive and pre planned works Use planning software to ensure customer demands can be met in line with SLA's / Contractual agreements Work closely with field operations / engineer teams to ensure customer demands are met Look at historic data, market trends and customer behaviour to help accurately forecast workload Manage and assign workload to ensure all customer works are carried outProfile Experience managing a Customer Operation / Contact Centre function Experience supporting a field services, engineering or other similar team responsible for carrying out works Excellent communicator Strong stakeholder managements experienceJob Offer The role of Customer Operations Manager wil join a national market leading business based in Halifax. The position is Monday to Friday, offering a salary of £47,000 to £52,000 plus excellent company benefits. Based in Halifax, the role will be 3 days on site, 2 working from home