Customer Service Associate

FS UK Customer Service Associate Salary: circa £26,000 per annum Hybrid working after probation period Location: Brighton Ref: 8151CS To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8151CS The Company: A well-established UK manufacturer and distributor in the industrial sector. Main duties: To provide excellent customer service and administrative support. The Role: - To respond to customer enquiries and resolve issues in a timely manner - To prepare and send quotations using price lists available - To process orders and ensure delivery status is updated regularly - To provide initial fault diagnosis and suggest parts for replacement - To build and maintain strong working relationships with clients and manufacturers - To monitor customer feedback and provide suitable suggestions for improvement The Candidate: - Previous experience in customer service - Essential - Fluent in a European language (written and spoken) - Desirable - Proactive, confident and dynamic personality - Excellent communication skills and a team player - IT literate The Salary: circa £26,000 per annum plus benefits