Company:
Apogee Corporation Limited
Location: London
Closing Date: 17/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
As a vital member of our dynamic Implementation Team, the North America Implementation & Deployment Technician is responsible for providing remote Print Solution deployments for HP direct Customers and its Channel Partners. The role focuses on exceeding client expectations through the high-level installation of products such as PaperCut MF, SafeQ Cloud, and various HP branded products (HP Advanced, HP Secure Print and Insights, HP Security Manager).
This home-based role, operating within the North American Time Zone (3pm to 12am Mon to Fri), involves:
* Executing solution installations in line with pre-defined project scopes.
* Collaborating with HP technical consultants and Channel partner presales to prepare and onboard new clients.
* Leveraging technical expertise to manage small to large device installations across a global client base.
* Coordinating with internal and external project management teams to meet key milestones and ensure successful deployments.
* Ensuring client satisfaction and escalating service requests that cannot be met within agreed service levels.
* Contributing to the growth of HP3S’s technical knowledge base
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Apogee Corporation Limited
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