IT Support Technician

Your new company Prestigious opportunity with a managed IT support company committed to delivering high-quality IT solutions and ensuring a culture of IT improvement and client satisfaction. Their team of IT engineers consistently undertake upgrade projects to ensure they stay on the cutting edge of technology. The role is based at their offices in Carlisle, joining a small, dynamic team who are now expanding due to the winning of a new contract. Your new role In this role, you will be the point of contact to both clients and colleagues both remotely and in person. You will deal with all initial queries and collaborate with the current team members to ensure the issues are resolved in a timely manner. You will document and maintain IT procedures and ensure all queries are dealt with accordingly or referred to the appropriate team. In this role, you will provide excellent customer service to all end users and work both independently and as a team. What you'll need to succeed If you possess a combination of some of the following skills, then LETS TALK! Experience providing 1st/2nd line support dealing with IT queries Excellent customer service skills, both verbal and written Working knowledge of Microsoft 365, SharePoint, Azure, Windows and Networking - Or have a good understanding of them A full UK driving licence and own / have access to a vehicle. What you'll get in return In return, you will work for a thriving IT provider who is expanding their client database significantly. You will work full time in their office in Carlisle, on a competitive salary of £25,000 - £30,000, with a range of additional benefits including 28 days of annual leave, company pension, on-site parking etc. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)