Our Customer Care team is the first point of contact for our customers. For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed their expectations of our industry-leading customer service.
Our team ensures that all incoming calls, emails and chats are responded to with extraordinary levels of customer service and in the most professional manner possible. Only those candidates who have a true passion for delivering a superior experience for our customers should apply.
The successful candidate will be responsible for responding to incoming telephone, email and chat inquiries from our customers regarding plan information, coverage, status, and eligibility for disability, dental and extended health care claims. You will receive extensive training and product knowledge development. We encourage continuous learning and professional development, and the more you learn, the more you earn! This role is a permanent full-time role which offers a hybrid work model. Shift once training is completed will be Monday to Friday, 10am to 6pm.
Qualifications:
- Previous customer service experience (inbound contact centre, retail or restaurant)
- Exceptional customer service skills and strong active listening skills
- Exceptional communication skills (verbal and written)
- Ability to multitask and navigate multiple computer programs at the same time while speaking on the phone
- Ability to act with professionalism with customers in confrontational or sensitive situations
- Demonstrated conflict resolution skills
- Ability to deal with complex inquiries and independently make decisions to solve concerns for our customers
- Strong time management and multi-tasking skills
- Ability to stay composed and organized in a fast paced, high call volume environment
- Previous experience with group benefit plan administration and claims is considered an asset
Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s largest business program. JG is a platinum member of Canada's Best Managed Companies and was named one of Manitoba’s Top Employers. We value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.
JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at [email protected] or by phone at 204-774-6677 ext. 295.
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Johnston Group Inc. in Winnipeg, Manitoba, Canada
Johnston Group Inc. in Winnipeg, Manitoba, Canada
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Exponential Interactive, Inc d/b/a VDX.tv
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Privacy choices, Device characteristics, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, User-provided data, Browsing and interaction data, Privacy choices, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Device characteristics, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Device characteristics
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: Non-precise location data, Browsing and interaction data, Device characteristics
Data collected and processed: IP addresses, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Device characteristics, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Privacy choices, Device characteristics, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Device characteristics, Device identifiers
Data collected and processed: Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: Users’ profiles
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Privacy choices, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Privacy choices, Device characteristics
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data
Integral Ad Science (incorporating ADmantX)
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device identifiers, Precise location data
Data collected and processed: Non-precise location data
Data collected and processed: IP addresses, Non-precise location data, User-provided data, Browsing and interaction data, Device characteristics, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Device characteristics
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Device characteristics, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data
Data collected and processed: Device characteristics
Data collected and processed: IP addresses, Non-precise location data
Data collected and processed: IP addresses, Device characteristics
Data collected and processed: IP addresses, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Device characteristics, Probabilistic identifiers, Device identifiers
Data collected and processed: Device characteristics
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: Device characteristics
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device identifiers
Adobe Audience Manager, Adobe Experience Platform
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Privacy choices, Device characteristics, Device identifiers, Precise location data
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data
Data collected and processed: IP addresses, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data
Data collected and processed: IP addresses, Users’ profiles, Browsing and interaction data, Device characteristics, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, User-provided data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Privacy choices, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Device characteristics, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Probabilistic identifiers, Device identifiers
Data collected and processed: IP addresses, Non-precise location data
Data collected and processed: IP addresses
Data collected and processed: IP addresses, Non-precise location data, Users’ profiles, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: IP addresses, Non-precise location data, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers, Authentication-derived identifiers
Data collected and processed: Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Privacy choices, Device characteristics
Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Device characteristics, Probabilistic identifiers, Device identifiers, Precise location data, Authentication-derived identifiers