Underwriting Technical Assistant (Bilingual French)

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We have a fantastic full-time opportunity in Central Operations for an Underwriting Technical Assistant to help support the team by providing a variety of duties. You will be trained on branch systems, triage process workflow, and understanding of insurance principles, products, and terminology. In this critical role you will be responsible to help resolve billing discrepancies for all branches and other related tasks. You will play an important role within our branch while directly impacting our customers’ experience. What you'll do Work with the various underwriting & billing teams on billing discrepancies Work within many systems completing incoming tasks from brokers from across Canada. Understand what the brokers are asking & handle tasks accordingly. Reach out to the underwriting teams & brokers when additional information is required. Have a clear understanding of the Central Operation Team & the alignment between Central Operations & the branches. Understand the impact on completing tasks within service standards. What you'll bring Post-secondary or equivalent experience required. Bilingualism: Knowledge of French and English is required to communicate, both verbally and in writing, with our customers, partners and other Aviva teams located across Canada.  Completion or working towards a related educational, diploma/degree/accreditation. 2 plus years of related experience in administrative and or support function Understanding of accounting (an asset) Insurance background would be ideal. Able to work within a fast-paced environment, and work well under pressure. Mindful of making deadlines, results-oriented Ability to multitasking. Quick study/learning curve Ability and willingness to work with repetitive tasks and keep focused, with a good level of accuracy & speed. Excellent technical aptitude with web based and in-house systems and databases, good working knowledge of Microsoft office suite. Strong attention to detail, accuracy is a critical component for success in this role. Superior organization, time-management, and the ability to adapt in a dynamic priority changing environment. Strong ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. Need to be confident and comfortable to manage healthy level of autonomy. Vested interest in learning and building career in the general insurance space. Effective in a culture of teamwork, collaboration, and accountability; a person who encourages cooperation across the organization. What you’ll get Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Our vacation package starts at 4 weeks + the opportunity to buy an extra week Exceptional Career Development opportunities. We’ll support your professional development education. Hybrid working model Additional Information Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.