level 2 desktop support

Job seekers with technical expertise in IT support are sought for a 6-month contract in Mossmorran, Scotland, with a possibility of extension due to high volume of work. Job Title: Desktop Support Level 1/1.5 **Key Responsibilities:** • Provide technical support and troubleshooting for end-user devices, including hardware and software issues. • Manage and support Windows 10/11 environments and related software and applications. • Support and troubleshoot mobile devices, particularly BlackBerry and iPhones. • Build, configure, replace, and troubleshoot EUC (End User Computing) hardware components. • Perform data backup and recovery tasks. • Work within virtual, MDM (Mobile Device Management), and VPN environments. • Maintain accurate records of work performed and ensure clear, effective communication with end users. • Adhere to ITIL processes and work within an ITIL environment. **Required Skillset:** • Good general understanding of IT principles such as Networks, Hardware and Domains • Working knowledge of leading software packages such as MS Office and Lotus Notes • Good working knowledge of Windows 10/11 and related software and applications • Good experience in End User device hardware and software troubleshooting • Knowledge of mobile devices, in particular Blackberry and iPhones • Experience with building, configuring, replacing and troubleshooting EUC hardware components • Good Experience in Data Backup Techniques • Familiarity with virtual, MDM and VPN environments • Familiarity with Microsoft SCCM would be advantageous • CompTIA A+, MCP/MCSE are desirable certifications • DELL Certification desirable • Knowledge of ITIL and experience of working within an ITIL environment would be beneficial • Exceptional customer facing skills • Able to communicate clearly and effectively with end users • Logical and analytical approach to work • Accurate record keeping • Able to work unsupervised • Good timekeeper • Intense focus on quality work • Productive and Efficient **Company Overview:** We are a leading provider of technical support services, seeking a skilled Desktop Support Specialist to join our team in Mossmorran, Scotland.