Business Solutions Specialist

Head Resourcing are looking for a Business Solutions Specialist to join a legal firm in Glasgow. This is a fully hands-on role where you will be expected to quickly grasp an understanding of the underlying design and architecture of the CMS system along with the workflows built on it together with building and configuring document templates with automated tagging of data. This is a great time to join this values driven company where you will have the opportunity to bring real value to the role. Key responsibilities include, Configuration administration within our firm-wide integrated Case Management System Maintaining documentation related to the CMS configuration Document template creation and administration - creating automated tagging of data into Word documents which form part of the business processes Liaising with stakeholders to fully understand and document requirements for amendments to legal workflows Creating & updating of new and existing legal workflows within using a Visual Workflow Designer Assisting in second-line support to end users To be successful in the role, candidates need to have, Experience with business process modelling, workflow design, and form automation Strong analytical and problem-solving skills and good attention to detail Experience in translating functional requirements into technical specifications & solutions Experience in end-to-end change management, from understanding end-user needs through to testing, implementation, and communication Strong communications skills and ability to produce high quality technical documentation Understanding of IT activities including application development, configuration, IT infrastructure, databases, service management, and change management Demonstrable experience in delivering results on both time and quality Please note, this role will require you to be in the office 2 or 3 days a week in the Glasgow City Centre office. The role comes with an excellent benefits package including a bonus. Interested then please apply to find out more