Company:
CAI
Location: Des Moines
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job ID Number
R3689
Employment Type
Full time
Worksite Flexibility
Remote
Job Summary
As the Network Analyst, you will monitor network, system, and application performance as well as perform proactive monitoring and troubleshooting of enterprise systems.
Job Description
We are seeking a Network Analyst to monitor network, system, and application performance as well as perform proactive monitoring and troubleshooting of enterprise systems. This position will be full-time and remote.
What You’ll Do
Perform proactive monitoring and troubleshooting of enterprise systems
Monitor network, system and application performance, availability and capacity
Respond to alerts and escalate issues identified through monitoring tools and tickets
Provide direct support for system issues, outages, slowdowns and interruptions
Answer overflow calls during first shift and take second and third shift phone calls and tickets for the IT Service Desk
Use software, such as Remedy or ServiceNow to report, track and resolve issues
Escalate alerts and system issues to PM Engineers, Application Engineers and Systems Engineers as needed
Thoroughly and comprehensively document procedures
What You'll Need
Required:
BS degree in Computer Science, Information Systems or a related subject; or equivalent real-world experience
Experience with Windows and Linux system administration
Familiarity with SolarWinds Orion or equivalent monitoring platforms
Familiarity with Cisco, CheckPoint and other enterprise network and firewall platforms
Familiarity with networking devices, protocols (TCP/IP) and corresponding access-related problems (preferred)
Familiarity with performance and availability monitoring software
Familiarity with ticketing/request management software, such as Remedy or ServiceNow
Excellent written and oral communication
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitors
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
R3689
Employment Type
Full time
Worksite Flexibility
Remote
Job Summary
As the Network Analyst, you will monitor network, system, and application performance as well as perform proactive monitoring and troubleshooting of enterprise systems.
Job Description
We are seeking a Network Analyst to monitor network, system, and application performance as well as perform proactive monitoring and troubleshooting of enterprise systems. This position will be full-time and remote.
What You’ll Do
Perform proactive monitoring and troubleshooting of enterprise systems
Monitor network, system and application performance, availability and capacity
Respond to alerts and escalate issues identified through monitoring tools and tickets
Provide direct support for system issues, outages, slowdowns and interruptions
Answer overflow calls during first shift and take second and third shift phone calls and tickets for the IT Service Desk
Use software, such as Remedy or ServiceNow to report, track and resolve issues
Escalate alerts and system issues to PM Engineers, Application Engineers and Systems Engineers as needed
Thoroughly and comprehensively document procedures
What You'll Need
Required:
BS degree in Computer Science, Information Systems or a related subject; or equivalent real-world experience
Experience with Windows and Linux system administration
Familiarity with SolarWinds Orion or equivalent monitoring platforms
Familiarity with Cisco, CheckPoint and other enterprise network and firewall platforms
Familiarity with networking devices, protocols (TCP/IP) and corresponding access-related problems (preferred)
Familiarity with performance and availability monitoring software
Familiarity with ticketing/request management software, such as Remedy or ServiceNow
Excellent written and oral communication
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitors
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
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