Client Advisor - Royalmount, Montreal

Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style. Create the ultimate client experience that will cultivate client relationships that are maintained, while achieving/exceeding individual and store goals.

RESPONSIBILITIES:

• Engage with clients in accordance with the Moncler Selling and Service standards
• Achieves and exceed sales goals and key retail KPIs (Average Dollar Transaction - ADT, Units per Transactions - UPT, Data Capture, Repurchase Rate, etc.)
• Develops and fosters long-lasting client relationships through engaging conversation and active clientele management
• Drive business and sales goals by proactively reaching out to existing clients and developing new clients
• Maintain company merchandise presentation standards
• Proactively follow-up with customer charge sends, repairs and holds
• Develop and maintain product knowledge
• Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations
• Support in inventory preparation and execution
• Partner with all employees in the store to maintain a collaborative work environment
• Additional responsibilities as assigned

QUALIFICATIONS:

• Previous experience in luxury retail
• Proven track record of successful sales generation, building and developing client relations
• Results-driven and customer focused
• Strong attention to detail
• Proficient computer knowledge (MS Word, Excel and Outlook)

Moncler includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is CAD 19 per hour to CAD 23 per hour.

Engaging directly with clients through every channel and touch point, involving them, understanding their expectations – even when unspoken – and creating unique and distinctive experiences in its stores, are the cornerstones of the relationship that the Moncler strives to develop with its community to never stop surprising it.