Team Lead - Chinese Only

You must in Ontario to apply.JobCart Inc is seeking a talented and motivated individual to join our team as a Team Lead. This position is open to Chinese-speaking candidates only. As a Team Lead, you will be responsible for overseeing a team of employees and driving their success. You will collaborate with our Chinese-speaking clients to provide exceptional customer service and support. This is an excellent opportunity for a bilingual individual with leadership skills to contribute to the growth and success of our company.Responsibilities Manage and lead a team of employees Ensure team members are meeting performance targets Provide coaching and guidance to team members Collaborate with clients to understand their needs and provide solutions Monitor and analyze team performance, identifying areas for improvement Create and maintain a positive and productive work environment Handle escalated customer issues and resolve them promptly Requirements Fluent in Chinese (Mandarin or Cantonese) Prior experience in a leadership role Strong communication and interpersonal skills Customer service-oriented mindset Ability to motivate and inspire team members Excellent problem-solving and decision-making abilities Ability to work in a fast-paced and dynamic environment Proficiency in Microsoft Office Suite