Retention Manager – Contract Catering - £80k + Bonus
I’m excited to be working with a leading Contract Caterer who are looking for a talented Retention Manager to join their growing team. In this pivotal role, the Retention Manager will be responsible for nurturing and maintaining strong client relationships, developing tailored retention strategies, and ensuring their clients remain satisfied and engaged. Your focus will be on understanding client needs, resolving issues proactively, and driving long-term partnerships that benefit both the client and our business.
About the Role of Retention Manager:
- Develop and implement strategic retention plans to secure client loyalty
- Analyse feedback and service performance to identify improvement opportunities
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction
- Manage contract renewals and negotiations with a focus on client retention
Skills and Experience of a Retention Manager:
- Proven experience in client retention or account management, ideally within the contract catering or foodservice industry
- Strong communication, negotiation, and problem-solving skills
- Ability to analyse data and trends to drive strategic decisions
- A customer-focused mindset with the ability to build and sustain long-term relationships
If you are keen to discuss the details further, please apply today or send your cv to Marlene at COREcruitment dot com