Company:
Tandem
Location: Old Toronto
Closing Date: 04/08/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
What You’ll Do:
#J-18808-Ljbffr- Lead store management to establish and maintain brand image regarding client management and development through the execution of “Luxury Selling Excellence.”
- Monitor store performance through KPI analysis, creating strategic business plans on a store-by-store basis to improve people and performance.
- Direct business objectives to store management and key commercial stakeholders, inclusive of North American CEO and Global Executives.
- Continuously knowledgeable on the luxury world and the brand's direct competitors to maximize opportunities.
- Define and implement succession planning throughout the region, in tandem with Human resources, utilizing individual development plans to set clear expectations, and achieve specific, measurable results.
- Fosters a synergistic environment among stores to serve the client best (sharing clients, team selling, etc.)
- Be the first line of communication for people-related issues.
- Guarantee continuous engagement and high motivation of all store teams through an active presence in stores.
- Responsible for recruiting and staffing for all open positions and benching future talent in partnership with Human Resources.
- Ensures that all store personnel are properly trained in all aspects of their job functions, policies, and procedures, and supported in their career development process.
- Drive the implementation of company strategies by coaching and motivating the management teams ensuring a strong adoption and understanding of company goals.
- Partner with cross-functional teams to ensure the successful opening of new stores and renovations such as Store Design, Visual Merchandising, Distribution, Finance & Administration, and IT.
- Effective financial planning and development of strategies to achieve and exceed targets.
- Develop strategies and utilize programs to optimize inventories and achieve budgeted sales including buying, re-orders, re-allocation, delivery prioritization, and development of sales incentives.
- Manage & partner with the logistics team to develop and define inventory delivery cadence.
- Partner with Merchandising team to identify product training opportunities to develop selling ceremony and client experience.
- Develop action plans to grow client segmentations with the overall objective of strengthening the ability of our store teams to retain and recruit clients through building brand loyalty.
- Work closely with CRM Director and wider retail teams on initiatives ensuring that guidelines are followed, and K.P.I metrics are achieved.
- Collaborates with Store Managers to propose suggestions to improve sell-through and increase product performance to meet sales.
- Train all managers on the proper protocol of inventory control movements to minimize shrinkage, and to ensure the safeguarding of all company assets.
- Store Managers in isolating, and defining general operational goals, objectives, policies, and procedures.
- 8-10+ years of Luxury Retail experience, including at least 4+ years of relevant work experience in a similar key leadership role.
- Ability to lead large teams and drive a successful business.
- Entrepreneurial spirit, curiosity, and willingness to learn fast.
- Ability to work independently to drive results.
- Agility to work within a structure, but able to be creative and implement “out-of-the-box” strategies to creatively build the business.
- Excellent communication and interpersonal skills.
- Proven track record of building, and leading teams to achieve sales and customer service goals.
- Personally driven by developing leadership and sales organizations.
- Strong business acumen and knowledge of the US luxury market and clients
- Knowledge of Salesforce or comparable CRM Platform
- Understanding of RFID, Micros, OMS, Paychex, and Adyen
- Knowledge and understanding of retail store operations, product selection and allocations, stock management and loss prevention, sales, assortment planning, and expense control
- Ability to travel 60 – 70% of the time.
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