Mortgage Completions Officer

This exciting newly created role, reporting to the Underwriting Manager is with a modern and rapidly growing mortgage provider who foster a fun and friendly culture. The primary function of this standalone role is to manage the offered pipeline in order to facilitate timely and smooth mortgage completions. This is involves regular communication with the (currently) outsourced completions team, solicitors, intermediaries, sales and underwriting teams. The role will grow over time as the function is brought back in-house and has the potential to build a team around it. Responsibilities of the Completions Officer * Actively manage the post offer pipeline by identifying completion dates and chasing them through to successful completion. * Monitor post offer pipeline to ensure expired offers are appropriately extended or withdrawn, and that expired valuations are reinstructed. * Action all enquiries relating to Completions promptly, efficiently and in accordance with service standards. * Sign off loan conditions as appropriate and where necessary refer to underwriters to obtain sign off. * Proactively, seek out pending conditions in post offer pipeline and arrange for early satisfaction prior to receipt of Certificate of Title. * Take ownership of urgent completions, liaising with all stakeholders to achieve best customer outcomes. * Produce daily / weekly reports to sales, ops & finance teams on status of post offer pipeline. * Deliver a first-class proactive customer service through inbound and outbound communication by telephone & email to all case stakeholders including introducers, service suppliers, reference providers and occasionally applicants. * Build a thorough understanding of the products offered by the Firm, its lending strategy, credit risk policies, and processes. * Ensuring a high level of accuracy of data entry and ongoing record keeping. * Supporting the processing team and underwriting peer group in delivering an excellent, compliant service with prompt and accurate decision at each stage of the process. Requirements of the Completions Officer role * Good knowledge of Buy to Let lending * A good understanding of the mortgage process * A good understanding of the mortgage completion process/completion document suite. * Knowledge of working under pressure to tight deadlines - a 'can do ‘attitude * Record/file management experience