Service Advisor

Service Advisor Location: Wolverhampton, UK Employment Type: Monday to Friday / 8am to 5:30pm / 42.5 hours per week Salary: £27,000 plus Bonus About the Company: Our client is a leading automotive company in Wolverhampton, is seeking a dedicated Service Advisor to join their dynamic team. The company prides itself on delivering top-notch customer service and exceptional automotive care. This role is ideal for individuals passionate about cars and committed to providing excellent customer service. Key Responsibilities: * Customer Service: The Service Advisor will greet customers warmly, assess their service needs, and provide detailed explanations of the work required. * Appointment Scheduling: They will manage and coordinate service appointments, ensuring the efficient use of workshop time. * Work Orders: The role involves preparing detailed work orders for technicians, ensuring accuracy and clarity. * Communication: The Service Advisor will keep customers informed about the progress of their vehicle’s service, any additional work required, and associated costs. * Sales: They will advise customers on necessary repairs and additional services, upselling where appropriate. * Billing: The Service Advisor will process payments and handle any billing inquiries. Requirements: * Experience: Candidates should have previous experience in a customer-facing role, preferably within the automotive industry. * Knowledge: A strong understanding of automotive services and repairs is essential. * Communication Skills: Excellent verbal and written communication skills are required. * Organizational Skills: The ability to multitask and manage time effectively in a fast-paced environment is crucial. * IT Skills: Proficiency in using CRM systems and standard office software is necessary. Additional: * Career progression * Training * Employee discounts If you are interested, please apply in the first instance. If you do not hear form us in the first 2 weeks, please understand you have not been shortlisted for this role