Head of Operations

General/Business Unit Manager (CEO & General Management) About Us: Alzheimer’s WA (AWA) is the leading provider of dementia care services in Western Australia, with a team of approximately 270 staff. We operate from our central office in Subiaco and four support service homes located in Shenton Park, Woodvale, Mandurah, and Albany. In the last financial year, we delivered over 40,000 hours of individual support through Home Care Packages, and our digital presence reached over 280,000 people seeking dementia related information and support via our website. At AWA we provide a wide range of offerings, including advocacy, education, partnerships, training, consultancy, and holistic person-centered care. We offer Commonwealth Home Support Programs, Home Care Packages, as well as day and overnight respite care. At AWA, we are dedicated to walking alongside people living with dementia, making a meaningful difference in their lives. If you are drawn to a journey filled with purpose and empathy, we invite you to apply and become part of our senior team. Inclusive Workplace: We are a purpose-led organisation and committed to fostering a thriving workplace where everyone feels valued and respected. Embracing diversity and inclusion, we strive to create a culture that honours each individual’s unique perspectives and experiences. We welcome applications from all talented individuals, regardless of age, sexual orientation, gender identity, disability status, cultural or linguistic background, and we encourage Aboriginal and Torres Strait Islander (First Nations) people to apply. Position Summary: Reporting directly to the Chief Executive Officer (CEO) and working closely with Senior Executives, Heads of Departments, and Business Unit Managers, the Head of Operations (HOO) at AWA will lead the development and execution of operational strategic initiatives and act in an advisory capacity to the CEO and assist with strategic decision making. This role requires a dynamic and experienced leader committed to uplifting AWA’s operational services. Ideal Candidate Profile: Experience in HOO roles within the aged care sector, with a strong understanding of dementia care and support services. Strong experience and understanding of the aged care or healthcare industry and existing challenges and opportunities. Certified Public Accountant and/or Chartered Accountant qualification and proven analytical skills to evaluate financial data, conduct analysis and forecasting, identify trends and support strategic decision making. Strong financial acumen and a deep understanding of financial principles, accounting practices, and financial analysis, with the ability to present complex financial information in a clear and concise manner. Key Responsibilities: To work with the Board, leadership, and key stakeholders to develop an integrated strategy that is aligned with AWA’s values and goals. Lead in the development of the business plans and ensure their implementation within the organisation. To advise the CEO on operational matters with adequate financial experience to contribute to target setting in terms of revenue, profit, and other key metrics. Develop and implement operational strategies to ensure the effective and sustainable delivery of dementia care services in the community. Oversee the smooth operations of community care and support services, ensuring adherence to regulatory standards and best practice. Manage AWA’s budget and resources effectively, ensuring financial sustainability and accountability. Establish and monitor key performance indicators to assess operational efficiency and identify areas for improvement. Prepare appropriate reports and presentations to highlight performance in order to facilitate discussion and ensure sound decision-making. Develop and maintain effective risk management strategies to mitigate any operational and financial risks. Collaborate with funding bodies to fulfil service provision obligations. Stay informed about industry trends, and best practices in aged care services. Provide strong leadership and direction to senior leaders, while fostering a culture of continuous improvement, employee engagement, and person-centered care throughout AWA. To build a strong external image of excellence for the organisation and create opportunities to enhance the profile of AWA and its services, ensuring high social responsibility. Qualifications: Relevant tertiary qualifications in Finance, Commerce, or Business (or related field). Certified Public Accountant and/or Chartered Accountant qualification. We Offer: Ongoing professional development opportunities. Flexible work arrangements. Salary packaging up to $15,900 per annum. Performance bonus. 5 weeks of annual leave and 17.5% leave loading. On-site free parking. Market-leading employee assistance program. This key role presents a unique opportunity to make a meaningful difference in the lives of people living with dementia. If you are driven by purpose and dedicated to enhancing the wellbeing of people living with dementia, we encourage you to apply for this pivotal role of HOO at AWA. To apply, please submit your CV and address the following questions in your cover letter: Do you have a proven track record of serving as a Head of Operations, or a similar role? Could you demonstrate your experience in operational management and achieving tangible outcomes in your previous roles? Please provide insights into the size of turnover, full-time equivalent staffing, and revenue in your previous positions? For a confidential discussion or further information regarding this role, or to submit your confidential resume for consideration, please contact Nigel Holmes, acting CEO, at [email protected]. The closing date for receiving applications is 16th October 2024. Please note: We reserve the right to close the position prior to the closing date.

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