CRM Systems Manager

CRM Systems Manager

Manage the organisations Ticketing, Customer Relationship Management and Fundraising CRM application and associated systems, ensuring ongoing support, training and continuous improvement.

Key Responsibilities:

• Provide support to Southbank Centre and the resident orchestras on CRM, ticketing and other systems
• Research, plan and implement improvements to CRM, ticketing and other relevant systems
• Deliver training on CRM, ticketing and other systems for Southbank Centre and the resident orchestras
• Supplier management
• Supervise industry standard management and best practice processing of data relating to system database and tools to provide high-quality business information
• Take part in the relevant system communities and keep on top of the latest improvements, issues and ideas
• Support system integration and contribute to the development of Southbank Centres information architecture
• Contribute to compliance with relevant legislation (e.g. GDPR), regulation and best practice

About Southbank Centre

Southbank Centre is Europes largest arts centre and one of the UKs top five visitor attractions, occupying an 11-acre site that sits in the midst of Londons most vibrant cultural quarter on the South Bank of the Thames.

Benefits and Perks:

• A min 5% employers pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
• 28days annual leave, plus bank holidays (pro-rata for part time employees)
• Hybrid working model (3 days office working, 2 days from home)
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for Southbank Centre events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga
• Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
• Season ticket loan
• Cycle to work scheme