Process Improvement Manager, Supply Chain DC

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

The Process Improvement Manager cultivates an environment that promotes authentic best-in-class employee and customer experiences across our Brampton Campus and is guided by our culture and our mission of shipping joy and knowledge. The role of the Process Improvement Manager will support Indigo’s Supply Chain, leading continuous Improvements among Retail and Ecom distribution centers, developing frameworks, process and structure that best supports the Supply Chain short and long term goals and objectives. This individual will hold responsibilities for developing and maintaining a comprehensive process mapping system and SOP creation, while leveraging Lean concepts and Six Sigma methodologies to drive optimal results. Your role as a Manger is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture.

KEY PERFORMANCE METRICS

• Sales revenue & Profit targets
• Employee Engagement score
• Completion of all project deliverables on scope and on time
• Budgeted CPU

KEY ACCOUNTABILITIES

Functional

• Lead the effort to leverage best practices and standardize processes and procedures across the DC Network to support customer expectations and business objectives
• Driving consistency in both our Online and Retail facilities (Process, Goals, SOPs, and Results)
• Apply “out of the box” innovative approaches to resolving complex problems
• Facilitate various leadership to employee level meetings / workshops discussing problem statements, vision and scope, and current and future state processes.
• Supporting and influencing by overseeing adherence to Health & Safety policies & procedures
• Use influence and industry knowledge to identify new opportunities for process improvements
• Knowledge and experience with root cause analysis methods and principles and implementing appropriate solutions.
• Understands the impact to Indigo of changing external environmental factors (competitive, regulatory, technical, etc.)
• Stay current on industry innovation and best practices within Supply Chain
• Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Stakeholder Management: Establish strong partnerships with business units to foster successful continuous improvement initiatives.
• Ability to travel to Home Office10%

People

• Build trust with colleagues and business partners by demonstrating consistency in communications and actions. Demonstrate a willingness to collaborate and find win-win solutions.
• Bring out the best in others, empower and constructively stretch talent
• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Communicate to all levels of the organization, including executive level
• Encourage others to freely share their point of view and be open to feedback
• Assist in coaching & mentoring associates in their Lean Thinking journey and help drive a culture of continuous improvement.

Cultural

• Assist in coaching & mentoring associates in their Lean Thinking journey and help drive a culture of continuous improvement.
• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through the organization

SCOPE

Reports to: Sr. Director, Distribution Centers

Manager once Removed (MOR): Sr. Vice President, Supply Chain

KEY RELATIONSHIPS

Internal:

• All Departments within the Online & Retail Distribution Centre
• Supply Chain Team
• Planning Team
• Retail Partners
• IT

External:

• Transportation Vendors
• 3PL Vendors
• Equipment Vendors

Qualifications

Work Experience / Education / Certifications

• +7 years experience in Supply Chain,
• University Degree (preferably in logistics /Supply chain / Business) or equivalent job experience
• Lean Six Sigma certification is preferred

Competencies / Skills / Attributes

• Proven ability to lead teams, drive initiatives and implement change
• Strong ability to communicate and influence all levels in the organization
• Proficient in Microsoft Office (high level Excel / Access knowledge)
• Excellent written and verbal communication skills
• Proficient in Data analysis
• Strong Analytical skills
• Knowledge of WMS is required
• Knowledge of SAP, EWM is an asset
• Demonstrated problem solving and organizational skills
• Ability to meet deadlines and work under pressure
• Ability to work independently and in a team environment
• Ability to multitask and prioritize work in a dynamic work environment
• The position requires a well-organized individual with high energy, effective communication skills and, of course, a passion for this business and the principle upon which it is built
• Available to work a flexible schedule in order to support various shifts

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

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