2nd Line IT Engineer - Liverpool

Role: 2nd Line IT Engineer Location: Liverpool Salary: £32,000 My client is seeking a dedicated 2nd Line Support Engineer to join their team. This office-based role (with the flexibility to work from home 1-2 days per week) involves collaborating with the helpdesk team to provide expert solutions for escalated technical issues and delivering top-tier technical support. Key Responsibilities: * Serve as the primary contact for incoming Service Desk calls, working closely with IT Support members across various sites to manage 1st and 2nd line incidents and requests. * Support and troubleshoot a range of technologies including desktop applications, Windows 7 & 10, virtualisation (VMWare), Office 365, Windows Server, Active Directory (AD), and networking components such as TCP/IP and firewalls. * Take ownership of escalated issues from 1st and 2nd line support, ensuring timely resolution within service level agreements (SLAs). * Investigate and resolve configuration and deployment issues. * Perform initial investigations of reported incidents and escalate complex issues beyond 2nd line support when necessary. * Ensure efficient installation and operation of applications across all platforms. * Escalate major incidents to the Service Desk Team Leader as needed. * Handle hardware issues, including networking and switching, and document resolutions while advising on best practices. Essential Technical Skills: * Familiarity with Active Directory (AD), Windows 7 & 10 and cloud platforms such as Office 365. * Basic understanding of VMWare. * Experience with Windows Server. * Laptop/PC builds, and networking (TCP/IP, switches, DNS, DHCP). * Competence in hardware support and configuration. Benefits: * Opportunities for career advancement and professional development. * Pension scheme. * Health and wellness benefits. * Collaborative and supportive work environment. If you're ready to take the next step in your IT support career, we want to hear from you! Apply now with your CV