Complaints Officer

Spencer Clarke Group are working closely alongside a London Council to provide them with a Complaints Officer on a contract basis. As a successful Complaints Officer, your duties will be: Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries. Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained Support the creation of case files for the Housing Ombudsman Manage all recommendation made by the Housing Ombudsman in it's final determination report Ensure the complaints system is maintained and complaints and enquiries are recorded within target times. Support and train officers in their use of the complaints database. To be considered, you will have the following knowledge/experience: Stage 2 complaints experience Loacl Authority/Housing Ombudsman complaints experience What's on offer? Contract Length: 3-6 months with a view to extend Pay: Starting from £24-£26+ p/h (negotiable depending on your experience). Working Hours: 36 Hours p/w - Monday - Friday Office based role WHY SPENCER CLARKE?! Here at Spencer Clarke Group we provide workers with their own dedicated and experience consultant who provide extensive market knowledge! Access to a wide range of temporary and permanent opportunities Market leading referrals of up to £500 Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency workers How to Apply If you think you've got what it takes to succeed, or would love to find out more information, either: Hit the apply button now and follow the steps Contact Cameron Nicholls on (phone number removed)