Workshop Controller

Workshop Controller Basic Salary: Up to £52,000 Location: Northampton Working Hours: 45 Hour Week Monday - Friday Job Description: Our client is looking to recruit a Workshop Controller / Bodyshop Controller for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time. The successful candidate will deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by the Workshop Controller / Bodyshop Controller exercising a proactive control of the customer experience, from initial booking into the final return of the vehicle. Responsibilities of a Workshop Controller / Bodyshop Controller To deliver financial results in line with agreed budgeted requirements To manage site resources and costs to optimise capability and profitability To actively and effectively manage work provider and supplier relationships To manage compliance to all company processes as well as current Health & Safety, PAS125 and manufacturer standards. To deliver structured individual performance management processes We are looking for somebody with a full driving licence, a professional appearance, excellent communication skills and the ability to show a calm, confident approach. Skills and Qualifications of a Workshop Controller / Bodyshop Controller Delivery of proactive performance management Staff recruitment and current HR policies Audatex experience  Ideally, we are looking for somebody with an in-depth knowledge of current management systems and tools as well as the ability to interpret printed estimating package information; however, this is not an essential requirement, but very desirable.  Please contact Alex Martin at Tru Talent on (phone number removed) or (phone number removed), using reference (Workshop Controller - Northampton) or if you can 'Apply Now