Director, Technical Operations

Director, Technology Operations - Player and Quality Insights (PQI)

At Electronic Arts, we exist to inspire the world to play. We create amazing experiences for our players everywhere and we consider our players' experiences first in everything we do.

We are looking for a dynamic and experienced Director of Technology Operations to join our globally distributed team, with options for on-site, remote or hybrid work in Canada. Reporting to the Head of Engineering, you will drive day-to-day engineering value streams, lead multiple teams, and collaborate across key technical initiatives for Player & Quality Insights.

Responsibilities

• You will partner with internal stakeholders to track progress, communicate updates, and ensure alignment with strategic initiatives across EA, while monitoring value stream metrics for health and improvement opportunities.
• Provide oversight to all value streams, ensuring alignment between the Business and PQI-Tech.
• Lead collaborative and detailed delivery cycles and large initiative planning, integrating product/engineering requirements with EA goals.
• Coordinate multiple managers and technical personnel throughout all project phases, from initial discovery through to development and release.
• Collaborate with Technical Project Managers (TPMs) to report project status and results, fostering a culture of accountability and transparency.
• Drive a strategic narrative on long-term strategy roadmap, focused outcomes and value to track progress, drive accountability, and foster awareness.
• Oversee long-term planning and resource allocation processes for PQI's infrastructure.
• Act as a thought partner with cross-functional teams across the business and EA, creating accountability for delivering outcomes.
• Partner with PQI-Operations to manage headcount, risk assessment, forecast, and budget.
• Coach Agile practices to ensure adoption of best practices from the top down.
• Instil a culture of continuous improvement by promoting experimentation, feedback loops, and reflection.
• Communicate Agile principles, scrum practices, and the operating model across the PQI-Tech team.

Qualifications