Marketing & Communications Manager

Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionWHAT YOU WILL BE DOING:Develop and implement integrated marketing communications plans that support business objectives.Ensure alignment of messaging with brand guidelines and marketing goals.Write, edit, and oversee the production of various marketing materials, including press releases, blog posts, newsletters, social media updates, and website content.Coordinate and manage marketing campaigns from conception through execution and analysis.Manage press outreach, media inquiries, and handle crisis communications if necessary.Ensure consistent brand messaging across all communication channels.Monitor and maintain the company’s public image and reputation.Conduct market research to understand audience needs, preferences, and trends.Use insights to inform communication strategies and tactics.Plan and manage events, such as product launches, trade shows, and conferences.Oversee logistics, promotional materials, and follow-up communications.Manage and optimize online marketing efforts, including email campaigns, social media, and website content.Analyze digital performance metrics and adjust strategies as needed.Develop internal communication strategies to keep employees informed and engaged.Assist in the development and management of the marketing communications budget.Monitor expenses and ensure cost-effective execution of communication activities.Define precise guest requirements and ensure that the guest services offered correspond effectively to their requests.Provide after-sales service and ensure all guests' complaints are efficiently addressed.QualificationsYOUR EXPERIENCE AND SKILLS INCLUDE:Diploma in Tourism / Hospitality Management/ MBA.Minimum of 2 years of experience in a similar capacity with proven track records.Excellent reading, writing, and oral proficiency in the English language.Proficient in MS Excel, Word, & PowerPoint.Strong leadership, interpersonal, and training skills.Good communication and customer contact skills.Service-oriented with an eye for details.Ability to work well in stressful & high-pressure situations.A team player & builder.A motivator & self-starter.Additional InformationWHAT IS IN IT FOR YOU:Come As You Are.Work With Purpose.Grow, Learn, and Enjoy.Explore Limitless Possibilities. #J-18808-Ljbffr